For many trips, especially tailormade and private trips, we will already be in contact, however if you are interested in joining a group trip, booking your place is simple:
- Call us on +44 (0)845 0047 801 or email us to check the availability of your chosen expedition and reserve a place.
We can hold you a provisional place for two weeks.
- Complete the booking form and send it to us with a cheque for the deposit (£300 per person) We shall then send you written confirmation of your booking.
- Payment: We shall send you an invoice for the full payment of your holiday, the balance will be required not less than 56 days before you leave.
INCLUDED IN THE PRICE
- The accompaniment of English speaking guides.
- Accommodation as specified in the itinerary (based on two or more sharing).
- Meals (breakfast, lunch and dinner) and soft/alcoholic drinks as stipulated in the itinerary.
- Surface transportation.
- Park and museum entrance fees.
- Airport transfers.
- Activities specified in the itineraries.
EXCLUDED FROM THE PRICE
- International flights and departure taxes unless requested.
- Travel insurance, passport, visa and vaccination charges.
- Optional activities.
- Supplements that may be incurred if single accommodation is required.
Financial Security - ATOL Protection
Pioneer Expeditions holds an ATOL License 10113 under our corporate name: Pioneer Expeditions Worldwide Ltd.
To acquire an ATOL license we have to undergo a very rigorous inspection from the Civil Aviation Authority.
The ATOL license guarantees and protects consumer funds for all our flight-inclusive programmes from the UK .
The CAA (Civil Aviation Authority) is the closest thing there is to a UK government licensing scheme. The CAA issues licenses to qualifying tour operators and also requires either a bond (an amount of cash set aside) or a price per passenger to be paid for every flight inclusive holiday sold. This is tightly controlled and regulated by the CAA. There are very strict rules involved in acquiring and retaining an ATOL license.
"Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."
“We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
For further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate
If you are not booking a flight with us (or if your flight originates from outside of the UK), you will not be covered by our ATOL license, however instead your monies are held and protected in our Client Trust Account until the completion of your holiday.
Are we members of ABTA?
No - and this is very deliberate. We do not intend to become members of ABTA because it really isn't relevant to us. Here's why...
ABTA stands for the 'Association of British Travel Agents' and we are not a travel agent. It is merely a trade association, one of several organisations (like the Passenger Shipping Association) and is a kind of club for members who have things in common. ABTA is mainly a club for retail Travel Agents, rather than Tour Operators, so it really doesn't apply to us, or our style of operation.