Last updated: 14/04/2026
Looking after your information
At Pioneer Expeditions, we care about your privacy just as much as we care about the journeys we create. When you travel with us or get in touch, you’re trusting us with your information — and we take that responsibility seriously.
This policy explains what we collect, why we collect it, and how we look after it.
Who we are
Pioneer Expeditions is a UK-based travel company specialising in tailor-made and small group adventures around the world.
We are responsible for how your personal data is used and protected.
What we collect
To plan and deliver your trip, we may collect:
Basic contact details such as your name, email and phone number
Information needed for your booking (such as passport details and travel preferences)
Emergency contact details
Payment and billing information (handled securely via trusted providers)
Relevant health or dietary information, where needed for your trip
Any correspondence when you contact us
Website usage data (via cookies)
We only collect what we genuinely need to create and manage your experience.
How we use your information
We use your information to:
Plan and manage your trip
Communicate with you before, during and after travel
Arrange bookings with our trusted partners
Provide support if needed
Improve our website and services
Occasionally send you updates or ideas we think you’ll find inspiring (only if you’ve opted in)
Who we share it with
Travel is, by nature, a collaborative experience. To make your trip happen, we share relevant details with our trusted local partners — including guides, accommodation providers and ground agents.
These are long-standing relationships with people and businesses we know and trust, and we only share what’s necessary to deliver your trip.
We may also share information with secure payment providers and essential service partners who help us run our business.
Travelling beyond the UK
Because many of our trips take place around the world, your data may be shared with partners outside the UK. When this happens, we take steps to ensure your information is handled with the same care and protection.
Keeping your data safe
We have appropriate measures in place to keep your data secure and protected from unauthorised access or misuse.
How long we keep it
We keep your information only for as long as necessary — to manage your trip, meet legal requirements, and (where appropriate) help plan future adventures with you.
Your choices and rights
You’re always in control of your information. You can:
Ask to see what data we hold about you
Request corrections
Ask us to delete your data
Opt out of marketing at any time
If you ever have concerns, you can also contact the Information Commissioner’s Office.
Marketing
We’ll only send you emails if you’ve chosen to hear from us. And if you change your mind, you can unsubscribe at any time.
Cookies
We use cookies to make our website work well and to understand how it’s used. You can manage your preferences at any time using CookieYes.
For more detail, please see our Cookie Policy.
Get in touch
If you have any questions, we’re always happy to help:
